Customers asked to have the catalog displayed faster. So now only the prices of the products a customer is interested in viewing in the catalog will be displayed. Please Note: When in the "Cart" and "Checkout" pages, the prices will remain displayed for the items selected for ordering.

If you have not clicked on the "Show my price" link, when you click in the "# Packages" box, the system will retrieve your price for that product. There may be a slight delay as the system gets your price, but this will ensure that you see your price before adding the line item to your cart.

This feature confirms that your line item has been added to your cart. It allows you to click “Check Out” and go straight to the Cart, without having to scroll up to the top of the page to find the “My Cart” button. If you wish to keep adding line items to the cart, you can click the “Continue Shopping” button.

These six steps will guide you through the process of entering all the required information needed to finalize your order.

Some customers have a different address for the entity who is responsible for making invoice payments.

By checking the checkbox(es), you confirm that the order is correct and that you agree to the Merck Standard Terms and Conditions of Sale. You can then click the "Place Order" button and your order will be submitted.

 

Merck is using the Customer Payments Portal system for all payment processing. This is a secure site that accesses your Merck invoice and payment data. Only you, and other members that you have authorized, will have access to your Merck Direct Purchase Account payment data.

These are the open invoices and credits on your Merck Direct Purchase Account.

This section allows you to search your payments by status (All, In Process, Processed, Exception), payment amount, payment method, and payment date. Choose the filter options you wish, and click the "Go" button. If you have a payment listed as, "In Process," you may delete it here if you wish to stop that credit card payment.

Here you will be able to add and remove credit cards that you wish to have on file for making payments. To add a credit card, click the "+" button on the right side of the "Credit Card" area of the page.

This section gives you the flexibility to view your Direct Purchase Account statement by status (All, Open, Cleared), posting date, due date, document date, clearing date, document number, or type. Select any of the filters you wish, and click the "Go" button to get your statement.

In the top right corner of all grids in the Customer Payments Portal, you can click on the "Export" button, and export the grid contents to a .xlsx file. This will give you the ability to open it in your own spreadsheet application..

Clicking this button will allow you to quickly save this cart as a My Product List. If you order the same products and quantities frequently, you can save a My Product List for the future. My Product Lists can be added to the cart in one click, which speeds up your ordering process. Remember that if you need to adjust your order, you can always delete or update quantities in the Cart.

 

Yes. If you plan to use a credit card when placing an order, you will need to add the credit card to the ordering section. If you plan to pay Open invoices that were not charged to a credit card at order time, you will need to add the credit card to the Payments section, as well.

Yes. If you want to delete a credit card, you will need to delete it on the Ordering section and the Payments section.

You will not be able to do this online. Please call the Merck Vaccine Customer Center at 877.VAX.MERCK (877.829.6372) between 8:00 AM and 7:00 PM ET, Monday through Friday.

You will not be able to do this online. Please call the Merck Vaccine Customer Center at 877.VAX.MERCK (877.829.6372) between 8:00 AM and 7:00 PM ET, Monday through Friday.

Your existing credit cards will be available in the Ordering section, but they will not be loaded automatically to the Payments section. You will need to re-add each credit card you wish to use in the Payment section before using.